Privacy Policy

By accessing or using our Service, you acknowledge that you have read, understood, and agreed to the terms described in this Privacy Policy and our Terms of Service. If you do not agree with these terms, please discontinue use of our Service immediately.

1. Definitions

For clarity throughout this Privacy Policy, the following terms are defined as follows:

• Company — Refers to First Round Real Estate LLC, a New York-based limited liability company.
• Personal Data — Any information that identifies, relates to, describes, or is reasonably capable of being associated with an individual, directly or indirectly.
• Cookies — Small text files stored on your browser or device by a website you visit, used to remember your preferences and improve your browsing experience.
• Device — Any internet-connected device such as a computer, smartphone, tablet, or other technology used to access our Service.
• Service — Refers collectively to our website, mobile application, and any related services offered by First Round Real Estate LLC.
• You / User — Any individual or entity accessing or using our Service in any capacity.

2. Information We Collect

We collect information that you voluntarily provide to us, as well as certain information that is automatically collected when you interact with our Service. This includes, but is not limited to:

• Full Name — Collected when you fill out contact, inquiry, or registration forms.
• Email Address — Used to respond to inquiries and send relevant communications.
• Phone Number — Collected for appointment scheduling, account notifications, and SMS communications if you opt in.
• IP Address — Automatically collected for security monitoring, fraud prevention, and analytics purposes.
• Browser & Device Information — Includes browser type, operating system, device type, and screen resolution, collected to optimize your experience.
• Form Submission Data — Any information you voluntarily enter through our website forms, including property inquiries or service requests.
• SMS Opt-In Information — When you provide your phone number and consent to receive text messages, we record that consent for compliance purposes.

3. How We Use Your Information

The information we collect is used responsibly and only for legitimate business purposes. Specifically, we use your personal information to:

• Provide and Improve Our Services — To deliver, operate, maintain, and continuously enhance the quality of our offerings and your overall experience.
• Respond to Inquiries — To promptly address questions, concerns, and requests submitted through our website or other channels.
• Process Transactions — To facilitate and complete property transactions, service agreements, and related business activities.
• Send Updates and Marketing Communications — To share relevant news, promotions, and service updates. You may opt out at any time.
• Improve Customer Experience — To analyze usage patterns, understand user behavior, and identify areas for improvement in our Service.
• Maintain Legal Compliance — To fulfill obligations under applicable federal, state, and local laws and regulations, including recordkeeping requirements.

4. Sharing of Information

First Round Real Estate LLC does not sell, rent, or trade your personal information to third parties for their own commercial or marketing purposes. We may, however, share your information in the following limited circumstances:

• Service Providers — We work with trusted third-party vendors who assist us in operating our business, such as email platforms, CRM tools, and analytics providers. These parties are contractually obligated to handle your data securely and only as instructed by us.
• Legal Obligations — We may disclose your information when required to do so by law, court order, or governmental authority.
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to continued privacy protections.

5. Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When personal data is no longer needed, it is securely deleted or anonymized. Factors influencing retention periods include the nature of the data, the purpose for which it was collected, and applicable legal or regulatory requirements.

6. Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data transmitted through our website, access controls, and secure data storage systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies allow us to remember your preferences and improve the overall functionality of our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that if you choose to disable cookies, some parts of our Service may not function properly. For more control over cookie settings, refer to your browser's help documentation.

8. Your Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Right to Access — You may request a copy of the personal information we hold about you at any time.
• Right to Correction — You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Deletion — You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out — You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our messages or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 13 of this Policy.

9. Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take prompt steps to remove such information from our records in accordance with applicable law, including the Children's Online Privacy Protection Act (COPPA).

10. GDPR & CCPA Compliance

We are committed to complying with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) for users in the European Union and the California Consumer Privacy Act (CCPA) for residents of California.

GDPR: If you are located in the EU, you have the right to access, rectify, erase, restrict, or object to our processing of your personal data. You also have the right to data portability and the right to withdraw consent at any time where processing is based on consent.

CCPA: California residents have the right to know what personal information is collected, how it is used, and with whom it is shared. You also have the right to request deletion and to opt out of the sale of personal information. First Round Real Estate LLC does not sell personal information.

11. SMS Communications IMPORTANT

By submitting your phone number through any form on our website and selecting the SMS opt-in option, you expressly consent to receive text message (SMS) communications from First Round Real Estate LLC. These messages may include appointment reminders, transaction updates, account notifications, promotional offers, and other service-related information.

• Message Frequency: Message frequency may vary depending on your activity and the nature of our communications.
• Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• Opt-Out: Reply STOP at any time to unsubscribe from SMS communications. You will receive a confirmation message, and no further messages will be sent.
• Assistance: Reply HELP for help or contact us directly at the information listed below.
• No Third-Party Sharing: Your phone number and SMS consent will never be shared with, sold to, or used by any third party or affiliate for marketing purposes.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.

Your continued use of our Service following any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and transparent manner.